Returns & Exchanges
At Trailhead Kingston, we want you to love your gear and apparel as much as the journey itself. If you are not completely satisfied with your purchase, you may return or exchange unworn items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all fashion tags and labels are securely attached to the garments.
Ship It Back
Print the prepaid shipping label provided through the portal and drop off your package at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items for quality, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing